Above the writing "In stock / Delivery time" on the respective product page you will find all the exact dimensions.

Please have a look in your spam folder. If the confirmation mail is not there either, we can enter you manually and send you the voucher code by mail. 

Here you can easily request your invoice again: https://silwy.de/rechnung

Here are three tips that you should pay attention once again:  

• Only one coupon code can be redeemed per order.
• Please do not put spaces between the letters and numbers. 
• Our voucher codes are always written together. 

Just call us at +49 8505 723870 or send us an email to info@silwy.de. We will be happy to help you.

Our service hours:
Monday - Friday: 7:30 – 17:00

By subscribing to the newsletter you will always receive news about products and promotions first. On top of that you get 12% off your first order. Subscribe to the newsletter here: https://silwy.de/newsletter

You are welcome to use the service of DHL and track your shipment. Simply click on the link below, enter your shipment number from the confirmation email and find your package: https://www.dhl.de/sendungsverfolgung

We have created a special overview for you. There you will find all relevant information.

We offer you two years warranty and guarantee on your products.

Here's how to track your shipment: https://silwy.de/lieferstatus

We source our crystal glasses and porcelain cups from the SCHOTT brand in ZWIESEL. The production is based on Tritan composite, which is considered one of the most resistant materials in terms of real glass.

This happens in only extremely rare cases. Please feel free to contact us (info@silwy.de), because the reorder of a single replacement glass is possible. 

You can try using a cutter knife to carefully scrape off the drops. Don't worry, the crystal glass won't get scratched! If it still doesn't work, please contact us.

Of course we will send you a new glass in such cases. Contact us by mail (info@silwy.de) and please attach pictures of the defective glass. We will do the rest for you.

This is not a production defect. The bulges have the purpose of making the glasses stackable.

No, we do not recommend this. Stacking can cause edges to appear on the cups.

We recommend washing by hand, as the high temperature fluctuations damage the magnets.

You should follow the following steps:

The surface should be smooth and cleaned with spritus beforehand.
Peel off the 3M adhesive tape from the strip - press the strip firmly into the desired position.
Wait for about 30 minutes after applying the strip, then load it. 

You absolutely need our metal strip for this. The metal-nano-gel-pads that are included in all of our glass sets are not suitable for this.

Yes, as this can cause the metal-nano-gel pads to start rusting. We therefore do not recommend it.

Direkte (und dauerhafte) Sonneneinstrahlung ist für unsere Pads nicht empfehlenswert. Nach Möglichkeit sollten auch starke Temperaturschwankungen vermieden werden.
Unser Tipp: Nach Verwendung die Pads abziehen, an einer Klarsichtfolie anbringen und bis zum nächsten Gebrauch im Schrank verstauen.

Teak tables should be avoided at all costs. Oiled and uneven surfaces are also not recommended. 

All surfaces that are smooth / sealed / flat.

This "problem" can be solved quite easily:
Clean the pad under clear water and let it dry for 10 minutes. After that, the sticking power is restored and the pad is like new. 

We offer different hooks and pins for different areas of application. You can find the exact information about their adhesive force and areas of application on the respective product page.

All surfaces that are smooth / sealed / flat.

Unfortunately, it is nothing new that magnets can break on impact. You are welcome to get supplies in the store. We also offer our hooks without a pad.  

First clean the surface with methylated spirits or other alcohol-based agents.
Once the surface is dry, first apply the pad and a few minutes later the hook / pin.
The full sticking power unfolds within 10 minutes.