Service and Contact

Choose your request and contact us directly!

Our aim is to solve your problems & questions as quickly as possible - that's why we have created short forms with which you can solve the most common problems yourself in less than 5 minutes. The requests will then go directly to our support team and can be processed as quickly as possible for you!

Produktberatung

Produktberatung

Your interest in our products is aroused? Here you can contact us directly. We will be happy to help you.

To the contact form Meist gestellte Fragen
Retoure

Retoure

You want to return a product from silwy®? Here you will find all the necessary information about the return process:

To the returns portal
Produktmängel

Produktmängel

Your silwy® product was damaged during transport or has other (production) defects? Here you can easily get in touch with us. We will gladly help you and take care of the replacement.

To the defect form
Lieferstatus

Lieferstatus

You are eagerly waiting for your order from silwy®? Here you can find out the status of your delivery.

To the shipping status
Umtausch

Umtausch

You have changed your mind and would prefer another silwy® product? No problem, we are happy to help you.

To the exchange form
Rechnung

Rechnung

You have not received your invoice yet? Please ask us for it again. We will be happy to send it to you again. 

Request invoice now
Stornierung

Stornierung

You have changed your mind? Here you can easily cancel your order.

To cancel your order
Feedback

Feedback

Do you have a suggestion how we could expand our assortment? Here you can give us your feedback. 

To the feedback form
Personalisierung

Personalisierung

As a special gadget we offer you personalized glasses with engraving and lettering. Just fill out the form and we will take care of your request.

Personalize glasses
Kooperation

Kooperation

Are you enthusiastic about our products and interested in working with us? Then this is the right place for you. 

To the cooperation request

You have another request?
No problem! Just contact us here:

Send request