Service and Contact
Choose your request and contact us directly!
Our aim is to solve your problems & questions as quickly as possible - that's why we have created short forms with which you can solve the most common problems yourself in less than 5 minutes. The requests will then go directly to our support team and can be processed as quickly as possible for you!
Product Advise
Your interest in our products is aroused? Here you can contact us directly. We will be happy to help you.
Return
You want to return a product from silwy®? Here you will find all the necessary information about the return process:
Defect Form
Your silwy® product was damaged during transport or has other (production) defects? Here you can easily get in touch with us. We will gladly help you and take care of the replacement.
Shipping Status
You are eagerly waiting for your order from silwy®? Here you can find out the status of your delivery.
Exchange
You have changed your mind and would prefer another silwy® product? No problem, we are happy to help you.
Invoice
You have not received your invoice yet? Please ask us for it again. We will be happy to send it to you again.
Cancel your order
You have changed your mind? Here you can easily cancel your order.
Feedback
Do you have a suggestion how we could expand our assortment? Here you can give us your feedback.
Personalize glasses
As a special gadget we offer you personalized glasses with engraving and lettering. Just fill out the form and we will take care of your request.
Cooperation
Are you enthusiastic about our products and interested in working with us? Then this is the right place for you.
You have another request?
No problem! Just contact us here:
Send request
