Service and Contact
Choose your request and contact us directly!
Our aim is to solve your problems & questions as quickly as possible - that's why we have created short forms with which you can solve the most common problems yourself in less than 5 minutes. The requests will then go directly to our support team and can be processed as quickly as possible for you!
You want to return a product from silwy®? Here you will find all the necessary information about the return process:
Your silwy® product was damaged during transport or has other (production) defects? Here you can easily get in touch with us. We will gladly help you and take care of the replacement.
You are eagerly waiting for your order from silwy®? Here you can find out the status of your delivery.
You have changed your mind and would prefer another silwy® product? No problem, we are happy to help you.
You have not received your invoice yet? Please ask us for it again. We will be happy to send it to you again.
Cancel your order
You have changed your mind? Here you can easily cancel your order.
Do you have a suggestion how we could expand our assortment? Here you can give us your feedback.
As a special gadget we offer you personalized glasses with engraving and lettering. Just fill out the form and we will take care of your request.